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MailGate Support Issues

Q. How can I configure the Spam Filter Extension to work best for me?
A. The Spam Filter will check each e-mail against a set of rules, to identify spam or non-spam messages. You can give each of these rules a priority (from lowest to highest), and you can set different actions to be performed for each priority level. Some rules search against lists of words/patterns which you can edit according to your requirements.

The Rule tab
Double-click on the Spam Filter Extension click on the Rules tab. You'll see that each rule has a priority level over to the right of the screen. If you right-click on the priority level for a rule, you can change it to either lowest, low, normal, high or highest.

You can set the higher priority option for rules that you're confident are correctly detecting spam/not spam, and lower priority for rules that you trust less. You can set the high priority rules to delete mail, and the low priority rules to allow through modifying the subject (described in The Action tab section below).

Rules are checked in order of the list on the Rules tab. Also, rules are checked in order of priority. For example: if an e-mail passes or fails a rule set as normal priority, all other normal priority rules will be ignored, however, any High or Highest level rules will still be checked.

Note: The set of rules that are pre-configured in the extension are partly to detect spam out-of-the box, but are also there to provide examples. You'll need to carefully examine each rule in turn, and decide if you require it.

The Action tab
Click on the Action tab, you'll see that there is a drop-down menu titled "Action for priority level". The actions for each level of priority can be changed by selecting the specific level from the drop-down menu.

The following actions can be performed on an e-mail for each level of priority:
  1. "Allow through modifying subject", which allows you to add text to the subject field of any e-mail picked up as spam. If you don't want spam mail passed through at all then you can un-check this option.

  2. "Archive message to", if a rule picks up an e-mail as spam, and if it's priority level has the "Archive message to" option checked, a copy of the spam mail will be kept in the specified directory. If you don't wish to keep an archive just uncheck the box.

  3. "Forward to e-mail address", will cause a copy of the e-mail to be forwarded to the address provided. If this is enabled then you can also enable the "Modify subject" option if you wish to place your own message in the subject field of the forwarded spam mail.
The Patterns and Words tabs
If you click on the Patterns or Words tabs, you'll find that you can edit the lists that rules use to check against. Feel free to add or delete information from these lists according to your requirements.

You can add a list of non-spam addresses to the "Friendly From Addresses" list, this is on the Patterns tab. Any addresses listed in the "Friendly From Addresses" list will be automatically marked as NOT SPAM.
If you're setting different levels for rules, it is recommended that you set the rule "Pass if FROM listed in 'Friendly From Addresses'" to the "Highest" level.

One rule that you'll probably want to set to a lower priority is "Pass if To or Cc address is found in 'Local Users'". A great deal of spam will still arrive with your e-mail address in the To or Cc fields.

Handling archived mail
With MailGate you can find the Mailgate Message Viewer (click on START on your taskbar, then Programs, Mailgate, Mailgate Message Viewer). On the left-hand pane you'll see a folder named "Spam Filter Archives", click on the "+" sign beside it to expand the contents.

A separate folder is shown for each level of priority, you can double-click on the folders to expand the contents. If there is mail in a folder it will be displayed in the right-hand pane.

Mail files can be dragged and dropped into mailboxes in MailGate. On the left-hand pane, click the "+" sign beside "MailGate Mailboxes", you can then drag e-mails displayed in the Spam Filter folders into any mailbox.


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