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MailGate Support Issues

Q. I keep getting "Socket error 11001", what's wrong?
A. This signifies that there is a DNS issue, where the name of the server MailGate is attempting to connect to can't be resolved to it's Internet IP address.

There are several reasons why this could occur:

1. If it occurs when attempting to contact only one particular server, but you can successfully access other servers, it's likely that you have the name incorrectly typed.

2. You may have a bad connection to the Internet - especially if the error occurs sporadically.

3. You may have a firewall blocking the DNS requests.


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