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MailGate Support Issues

Q. How do I use the Remote Admin Extension?
A. The Remote Admin Extension provides Webmail, Web-based administration of MailGate settings, and a remote log file viewing facility. The extension is free of charge. Instructions for installing and using the Extension can be found below.

Installing the extension
You will need to have a copy of MailGate version 3.5.179 or above (available in the Beta area), and install the Remote Admin Extension via the main MailGate installation file - details of how to do this can be found here.

At the end of the installation, you will be presented with a screen that asks for the following, relating to the Webmail Extension:
  1. POP server: By default this is set to "localhost", which refers to the machine MailGate is running on. If you have set up any of the MailGate security settings, it is best that you enter the IP address of the machine MailGate is running on into this field.

  2. SMTP server: The same setting as above applies here.

  3. Domain: This will be the domain (e.g. 'mailgate.com') that will be added to any outgoing mail sent via Webmail.
If you don't plan on using Webmail, you can leave these as their default values.

Note: The WebMail Extension includes PHP, if you already have PHP installed on the machine MailGate is running on, please contact support@mailgate.com.

Note: If MailGate is running on a Windows 95/98/ME system, you will not be able to use Webmail. This is due to limitations with PHP.

Web Admin configuration:
  1. Double-click on the "Remote Admin" icon on the main MailGate window, and select the "Web Admin" tab.

  2. The "Password" field should contain a password required for the administrator. Certain Web Admin features, such as setting mailbox rights, will require that you log in as administrator. The user name will be "admin", and the password will be the password you specify here.

  3. The "Port" field should be set to the port number you wish the Web admin service to operate on, the default should be fine for most networks.

  4. To activate the Web Admin service, you will need to click on the "Start" button on this tab.
Information on accessing Webmail can be found here

Remote Log Viewing configuration:
  1. Double-click on the "Remote Admin" icon on the main MailGate window, and select the "Remote Log Viewing" tab.

  2. The "Password" field should contain a password required for the administrator. Certain Web Admin features, such as setting mailbox rights, will require that you log in as administrator. The user name will be "admin", and the password will be the password you specify here.

  3. The "Port" field should be set to the port number you wish the Web admin service to operate on, the default should be fine for most networks.

  4. To activate the Web Admin service, you will need to click on the "Start" button on this tab.
To access MailGate logs on a remote machine, you will need to install the MailGate Log Viewer.

In the Log Viewer, click on File | Remote MailGate System, then specify the Internet IP address allocated to the MailGate machine by your ISP, and the password and port number specified on the Remote Log Viewing tab in MailGate.

Security settings
For both "Web admin" and "Remote log viewing" tabs, the following security settings apply:
  1. The "Allow" and "Deny" fields can be set up with IP addresses that you wish to explicitly allow or deny access to the service. These should be set if Internet access is availalbe via a router on your LAN (where the adapter is NOT on the same machine as MailGate).

    By default, both fields are blank, allowing anybody to access the service.

    • In the "Allow" field, you can enter the IP addresses or address range (e.g. "192.168.1.*") for your local network, or individual IP addresses if you prefer.

    • In the "Deny" field, enter the IP address of the router on your local network if you only want local users to access Webmail.

  2. The "Binding" field can be used if you have a dial-up or routed connection where the adapter is on the same machine as MailGate. If you specify the LAN IP address of the machine MailGate is running on here, the service will be blocked when accessed via any other adapters (dial-up adapter or secondary network card).



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