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MailGate Support Issues

Q. Can MailGate receive an SMTP feed from my ISP?
A. MailGate can receive SMTP feeds from your ISP, as well as performing POP3 collections. By default, MailGate can receive SMTP feeds without any special configuration.

You'll need to ensure that you haven't applied security settings to prevent SMTP delivery to MailGate:
  1. Click on Gateway | Advanced Setup.

  2. On the 'General' tab, click on the SMTP button, and make sure both fields are blank.

  3. Select the 'Bindings' tab, and make sure the SMTP Server field is blank.

  4. Select the 'SMTP Relay' tab, in the Allow field, enter the local IP address range (e.g. "192.168.1.*" - without quotes), and in the Deny field, type the local IP address of your router.

  5. Click OK.

  6. Stop the MailGate service by clicking on the red traffic light icon at the top of the main window, and restart by clicking on the green one.
The above settings should allow an incoming SMTP feed, but should prevent spammers using MailGate as a relay.

If an ETRN command is required to push the SMTP feed, configuring MailGate for this is covered here.


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