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MailGate Support Issues

Q. My ISP's SMTP server requires a fully-qualified domain name, what can I do?
A. To specify a full domain name during SMTP transactions with your ISP's server, you'll need to add an entry to the Windows registry.
  1. In Windows, click on 'Start', then select 'Run'. In the window that appears, type 'regedit' into the 'Open' field, then click OK.

  2. To the left hand side of the screen that appears you should see a directory labeled 'HKEY_LOCAL_MACHINE' with a plus sign beside it. Click on the plus sign and it will expand the list. Do the same to expand 'SOFTWARE', then 'IDSL' and 'Mailgate'. Click on the directory labeled 'Parameters'.

  3. Before making any changes, we recommend backing up this section of the Registry. To do this, click on 'File', then 'Export', and save the file somewhere safe, with the name 'mailgate_parameters'. The file should save as 'mailgate_parameters.reg'.

  4. To the right hand side of the screen you should see a list of names. Right-click in a blank part of that screen, select 'NEW', then 'STRING', and type in the name as 'hostname'. Next, double-click on the new 'hostname' entry, and give it a value of your domain in the form <domain>.<ext> (e.g. 'mailgate.com').

  5. Stop and restart the MailGate service for the change to take effect.



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