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MailGate Support Issues

Q. I can't log into the Webmail faciltiy - what can I do?
A. Try the following:

  1. On MailGate, click on Gateway | Advanced Setup | Bindings tab.

    If you have an IP address in the 'POP server' and 'SMTP server' fields, make a note of it and follow the instructions below.

    If the 'POP server' and 'SMTP server' fields are blank, please contact support concerning this issue - via the options at the bottom of the support page.

  2. Go to 'C:\Program Files\Mailgate\mgwebadm\webmail'.

  3. Edit the conf.php file (you can use Notepad.exe to edit it).

    The settings should begin like this:

    - - - - -

    <?php
    // MailGate Webmail Config file
    // server settings
    $popserver = "localhost";
    $smtpserver = "localhost";

    - - - - -

    You will need to change the references to "localhost" to the IP address of the machine MailGate is on (which is set in the Bindings - as described above), for example:

    $popserver = "192.168.0.1";
    $smtpserver = "192.168.0.1";

  4. Save the changes, then stop and restart the Remote Admin service: double-click on Remote Admin on the main MailGate window, and then click on Stop, then Start.
You should then be able to log into the Webmail facility.

If the problem persists:
  1. Click on Gateway | Advanced Setup.
  2. Click the 'POP Server' button, add '127.0.0.1' to the 'Allow' field, and click OK.
  3. Click the 'SMTP Server' button, add '127.0.0.1' to the 'Allow' field, and click OK.
  4. Select the 'Bindings' tab.
  5. Delete the IP address from fields 'POP Server' and 'SMTP Server'.
  6. Select the 'SMTP Relay' tab.
  7. Add '127.0.0.1' to the 'Allow' field, and click OK.
  8. Stop and restart the MailGate service.


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