MailGate Support Issues
Q. I can't log into the Webmail faciltiy - what can I do?
A. Try the following:
You should then be able to log into the Webmail facility.
- On MailGate, click on Gateway | Advanced Setup | Bindings tab.
If you have an IP address in the 'POP server' and 'SMTP server' fields, make a note of it and follow the instructions below.
If the 'POP server' and 'SMTP server' fields are blank, please contact support concerning this issue - via the options at the bottom of the support page.
- Go to 'C:\Program Files\Mailgate\mgwebadm\webmail'.
- Edit the conf.php file (you can use Notepad.exe to edit it).
The settings should begin like this:
- - - - -
// MailGate Webmail Config file
// server settings
$popserver = "localhost";
$smtpserver = "localhost";
- - - - -
You will need to change the references to "localhost" to the IP address of the machine MailGate is on (which is set in the Bindings - as described above), for example:
$popserver = "192.168.0.1";
$smtpserver = "192.168.0.1";
- Save the changes, then stop and restart the Remote Admin service: double-click on Remote Admin on the main MailGate window, and then click on Stop, then Start.
If the problem persists:
- Click on Gateway | Advanced Setup.
- Click the 'POP Server' button, add '127.0.0.1' to the 'Allow' field, and click OK.
- Click the 'SMTP Server' button, add '127.0.0.1' to the 'Allow' field, and click OK.
- Select the 'Bindings' tab.
- Delete the IP address from fields 'POP Server' and 'SMTP Server'.
- Select the 'SMTP Relay' tab.
- Add '127.0.0.1' to the 'Allow' field, and click OK.
- Stop and restart the MailGate service.
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