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SpamWeasel Support Issues

Q. Why does my e-mail client report an error when collecting via SpamWeasel?
A. Some e-mail clients don't like the "@" sign used by SpamWeasel to separate account name and ISP server name.

Confirming the problem
If you're sure that your client settings are correct, the separator character may be the cause of your problem. To confirm this you should check the SpamWeasel log file as follows:

    SpamWeasel Pro
  1. Double-click on the SpamWeasel icon in your system tray, and set the drop-down menu at the bottom of the Settings tab to "Detailed with protocol".
  2. Initiate a send/receive from your e-mail client.
  3. Right-click on the SpamWeasel icon in your system tray, and select "Log file viewer".
    SpamWeasel Free
  1. Double-click on the SpamWeasel icon in your system tray, and set the drop-down menu at the bottom of the Action tab to "Detailed with protocol".
  2. Initiate a send/receive from your e-mail client.
  3. Go to "C:\Program Files\SpamWeasel" (or wherever you installed SpamWeasel Free) and double-click on the "log" directory.
  4. Open the current log file - logs are listed in date format SW<yymmdd>.log, so the log file for July 4th 2003 would be SW030704.log.
Examining the log file
If you see the following statements...

SPAMWEAS * 10:08:57 0xfff2ea4b >c -ERR SpamWeasel requires USER <username>@<server>[:<port>]
SPAMWEAS E 10:08:58 0xfff2ea4b Socket error 10057 occured, session terminating

...you probably need to change the separator character by following these instructions:

    SpamWeasel Pro
  1. Double-click on the SpamWeasel icon in your system tray.
  2. On the "Settings" tab you'll see a drop-down menu titled "Separator Char". Just select the character you wish to use (in this case we'll set it to "?").
  3. Click the OK button to accept the change.
    SpamWeasel Free
  1. Double-click on the SpamWeasel icon in your system tray.
  2. On the "Action" tab you'll see a drop-down menu titled "Separator Char". Just select the character you wish to use (in this case we'll set it to "?").
  3. Click the OK button to accept the change.
E-mail client settings
When setting up your e-mail client you should replace the "@" sign required by SpamWeasel with a "?" (or whatever separator character you selected).


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